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You will receive a confirmation by email."},{"q":"Can I book for a group?","a":"Yes! Each boat shows its maximum capacity. Just select the number of guests when you make your booking."},{"q":"Is the booking instant?","a":"For most trips, confirmation is automatic. In some cases the Skipper needs to confirm availability, which happens within 24 hours."}]},{"category":"Cancellations and refunds","eyebrow":"POLICIES","items":[{"q":"How do I cancel a booking?","a":"Go to your Client Area, select the booking and click \"Cancel\". The refund depends on how far in advance you cancel."},{"q":"Am I entitled to a refund?","a":"Cancellations made more than 48 hours in advance are entitled to a full refund. 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Check each trip's details before booking."}]},{"category":"Account and data","eyebrow":"PRIVACY","items":[{"q":"How do I create an account?","a":"Click \"Sign in or create account\", fill in your details and confirm your sign-up through the link we send you by email. It takes less than 2 minutes."},{"q":"Is my data safe?","a":"Yes. We process your data in full compliance with the GDPR. We never share your data with third parties without your consent."},{"q":"How do I change my personal details?","a":"Go to Settings in your Client Area and update your details at any time."}]}],"support":{"eyebrow":"SUPPORT","title":"Still have questions?","text":"Our team is here to help.","cta":"Contact support"}},"QuemSomos":{"meta":{"title":"About us | NorthWindy Charters","description":"Meet NorthWindy Charters, the go-to platform for boat trips: our story, mission and values.","ogDescription":"Born from a passion for sailing. 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Before paying, you see the total price of the booking, with all NorthWindy fees included. Payment is processed securely through the methods available on the Platform. Once confirmed, the User receives a receipt by email. NorthWindy does not store card details."},{"title":"5. Liability","content":"NorthWindy is an intermediation platform: it connects Users and Skippers, processes the booking and the payment, and passes on to the Skipper the amount due to them. The tour is run by the Skipper, who is responsible for the boat, the crew and safety on board. NorthWindy is directly responsible for what it provides itself: the operation of the Platform, the processing of bookings and payments, and the refunds set out in these Terms. Nothing in these Terms removes the rights granted to you by the Brazilian Consumer Protection Code; where the law holds NorthWindy liable for a service failure, it will be liable as provided by law, with a right of recourse against the Skipper responsible."},{"title":"6. Intellectual Property","content":"Platform content created by NorthWindy (logos, text, images, code and design) belongs to NorthWindy Charters and is protected by Brazilian Law 9,610/1998 (copyright) and Law 9,279/1996 (industrial property). Any reproduction, distribution or commercial use without express written permission is prohibited."},{"title":"7. Privacy and Personal Data","content":"Personal data is processed in accordance with the Brazilian General Data Protection Law (Law 13,709/2018, LGPD). What data we collect, why, who we share it with, how long we keep it and how to exercise your rights is set out in the Privacy Policy. Data protection officer: Andrey Kuster, privacidade@northwindy.com."},{"title":"8. Changes to the Terms","content":"NorthWindy may change these Terms. Material changes will be notified by email and on the Platform at least 15 days in advance. Bookings already paid for remain governed by the Terms in force on the date of purchase. If you do not agree with a change, you may close your account at no cost before it takes effect."},{"title":"9. Governing Law and Jurisdiction","content":"These Terms are governed by the laws of the Federative Republic of Brazil, in particular the Consumer Protection Code (Law 8,078/1990), the Brazilian Civil Rights Framework for the Internet (Law 12,965/2014), the LGPD (Law 13,709/2018) and Decree 7,962/2013. If you are a consumer, you may bring proceedings in the courts of your place of residence (Consumer Protection Code, art. 101, I). For Skippers and other users who use the Platform in the course of their business, the courts of the district where NorthWindy has its registered office are chosen. Before going to court, you can contact us at suporte@northwindy.com."}]},{"title":"Terms and Conditions","eyebrow":"CONDUCT","sections":[{"title":"10. Code of Conduct","content":"The User undertakes to behave respectfully towards the Skipper, crew and other passengers. Disrespectful or violent behaviour, or behaviour that endangers the safety of the vessel, may result in the immediate termination of the tour, without refund, and in the permanent blocking of the account."},{"title":"11. Prohibited Substances","content":"Boarding with illegal substances or consuming excessive alcohol during tours is strictly prohibited. The Skipper has the authority to refuse boarding or end the tour for any passenger who is intoxicated or under the influence of substances that compromise safety on board."},{"title":"12. Punctuality","content":"The User must arrive at the boarding point at least 15 minutes in advance. Delays of more than 20 minutes without prior notice may result in the loss of the booking without refund, unless expressly agreed with the Skipper."},{"title":"13. Minors on Board","content":"Under-18s may only board accompanied by their legal guardian or by an adult authorised by the guardian in writing. The person accompanying the minor is responsible for them throughout the tour and must ensure they wear a life jacket as instructed by the crew."},{"title":"14. Animals and Luggage","content":"Rules on animals and luggage are set by each Skipper and shown on the tour page. Look after your personal belongings on board: NorthWindy does not take custody of them. Damage caused by a failure in the service is governed by clause 5."}]},{"title":"Safety","eyebrow":"MARITIME RULES","sections":[{"title":"15. Maritime Safety Rules","content":"All Skippers must comply with the Brazilian Waterway Traffic Safety Law (Law 9,537/1997, LESTA), its regulations (Decree 2,596/1998) and the Maritime Authority Standards (NORMAM) issued by the Brazilian Navy's Directorate of Ports and Coasts that apply to the boat and the activity. NorthWindy checks documents, licences and insurance on registration and periodically."},{"title":"16. Safety Equipment","content":"Each boat must carry the safety equipment required by the NORMAM for its type and navigation area (inland, coastal or open sea), including life jackets for everyone on board. You may ask to see the equipment before boarding."},{"title":"17. Weather Conditions","content":"The Skipper has the authority to cancel or interrupt a tour for safety reasons, including bad-weather warnings from the Brazilian Navy or orders from the Harbour Master (Capitania dos Portos). Such a decision does not constitute a breach of contract. If a tour is cancelled due to bad weather, the User is entitled to a full refund or free rebooking, at their choice."},{"title":"18. User Responsibility on Board","content":"The User must follow the instructions of the Skipper and crew at all times. In an emergency, the User must obey the orders given immediately. Disobeying safety instructions may give rise to civil liability for damage caused to third parties or to the vessel."},{"title":"19. Skipper Verification","content":"Before a tour is made available, NorthWindy checks the documents of whoever operates it: for crew members, the seafarer's Registration Book (CIR), the ESEP course certificate (safety on passenger vessels) and the Seafarer's Health Certificate (ASA); for the boat, the Registration Certificate (TIE), the Navigation Safety Certificate (CSN) and the compulsory DPEM insurance; for the company, the CNPJ, the Shipowner Registration with the Harbour Master and the CADASTUR tourism registration. Skippers with expired or irregular documents are suspended from the Platform."}]},{"title":"Cancellation Policy","eyebrow":"REFUNDS","sections":[{"title":"20. Cancellation by the User","content":"Right of withdrawal: as the booking is made online, you may withdraw within 7 calendar days of purchase, without giving a reason, with a full refund (Consumer Protection Code, art. 49). If the tour is scheduled within that period, the right applies until boarding time.\nAfter those 7 days:\n• More than 72 hours before the tour: full refund (100%).\n• Between 24 and 72 hours: refund of 80% of the amount paid.\n• Less than 24 hours: refund of 50% of the amount paid.\n• No-show without notice: no refund.\nIn cases of proven force majeure, clause 22 applies."},{"title":"21. Cancellation by the Skipper","content":"If the Skipper cancels a confirmed tour for reasons unrelated to safety or force majeure, the User is entitled, at their choice, to a full refund or to another equivalent tour, and also receives compensation of 10% of the booking amount, credited as Platform balance for future use."},{"title":"22. Cancellation due to Force Majeure","content":"Force majeure includes: adverse weather conditions, including bad-weather warnings from the Brazilian Navy, sudden mechanical failure, orders from the Harbour Master or another public authority, and unforeseeable events beyond the reasonable control of the parties. In these cases, the User is entitled to a full refund or free rebooking, at their choice."},{"title":"23. Refund Process","content":"Refunds are made using the same payment method as the booking. We request the refund within 7 business days of the cancellation being confirmed; for the right of withdrawal, the request is made immediately (Decree 7,962/2013, art. 5, §3). For cards, when the credit appears on your statement depends on the issuing bank. NorthWindy does not charge processing fees. Questions: suporte@northwindy.com."},{"title":"24. Rescheduling","content":"The User may request rescheduling up to 48 hours before the tour date, subject to availability. Each booking allows one free rescheduling. Further rescheduling may be subject to a fee set by the Skipper."}]}],"support":{"eyebrow":"LEGAL SUPPORT","title":"Legal questions?","text":"Questions about these Terms? Write to us."}},"Privacidade":{"meta":{"title":"Privacy Policy | NorthWindy Charters","description":"How NorthWindy Charters collects, uses, shares and protects your personal data, and how to exercise your rights under the Brazilian LGPD (Law 13,709/2018)."},"eyebrow":"Legal · NorthWindy Charters","title":"Privacy

policy","subtitle":"Last updated: October 2026","intro":"This policy describes how we process your personal data under the Brazilian General Data Protection Law (Law 13,709/2018, LGPD). You can exercise your rights at any time in your account area, under \"Configurações → Privacidade & Dados\" (Settings → Privacy & Data).","translationNotice":"This is a translation provided for convenience. In the event of any discrepancy, the Portuguese version prevails.","categories":[{"title":"Privacy Policy","eyebrow":"PRIVACY","sections":[{"title":"1. Data Controller","content":"The controller of the personal data processed on the Platform for tours in Brazil is NorthWindy Charters, a Brazilian legal entity in the process of incorporation. The CNPJ, company name and registered address will be published here as soon as registration is complete. Data protection officer (LGPD, art. 41): Andrey Kuster, privacidade@northwindy.com."},{"title":"2. What Data We Collect","content":"• Identification and contact details: name, email, phone number, address, date of birth, nationality, CPF (Brazilian taxpayer number); if you sign in with Google, your name, email and profile photo.\n• Documents: identity document or passport; for passengers you add to the booking, name and document; for crew members, CIR, ESEP certificate and Seafarer's Health Certificate (ASA), which is health data and therefore sensitive.\n• Bookings and transactions: tour and ticket history, amounts and payment identifiers (we do not store card details).\n• Access logs: IP address, date and time of access.\n• Usage data: anonymous browsing metrics, only with your consent."},{"title":"3. Purposes and Legal Basis","content":"We process your data to: (a) provide the service and manage your account and bookings, for the performance of a contract (LGPD, art. 7, V); (b) verify identity and nautical licences and draw up the passenger list, to comply with a legal or regulatory obligation (art. 7, II) and in the legitimate interest of safety on board (art. 7, IX); (c) process payments and payouts and meet tax obligations, for the performance of a contract and a legal obligation; (d) send communications about your bookings, for the performance of a contract; (e) keep records to defend ourselves in legal proceedings, for the regular exercise of rights (art. 7, VI); (f) measure use of the site, with your consent (art. 7, I). Crew health certificates are processed to comply with the Maritime Authority's requirements (art. 11, II, \"a\"). Data about minors is only provided by the responsible adult making the booking, in the minor's interest (art. 14)."},{"title":"4. Sharing with Third Parties (Processors)","content":"We share data only when necessary:\n• With the Skipper of the tour you booked: the name and passenger details needed for boarding and the passenger list.\n• With providers that process data on our behalf under contract: Supabase (database), Vercel (hosting and anonymous metrics), Stripe (payments), Resend (emails), Sentry (error monitoring), Upstash (abuse protection) and Google (sign-in, if you choose it).\n• With authorities, where required by law (for example, the Brazilian Navy or the courts).\nWe do not sell your personal data."},{"title":"5. International Transfers","content":"Data is currently stored mainly in Ireland (European Union). Some providers, such as Stripe, Resend, Sentry, Upstash and Google, may process data in the United States. These transfers follow art. 33 of the LGPD, using the standard contractual clauses approved by the ANPD or another mechanism provided for by law."},{"title":"6. Retention Period","content":"• Account data: while the account is active.\n• Verified documents: automatically deleted 24 months after approval.\n• Access logs: 6 months (Brazilian Civil Rights Framework for the Internet, art. 15).\n• Financial and tax records: 5 years, anonymised where possible.\n• Booking data: 5 years after the tour, for defence in any legal proceedings (Consumer Protection Code, art. 27).\nOnce the period ends, the data is anonymised or deleted."},{"title":"7. Information Security","content":"We take appropriate technical and organisational measures: encryption of sensitive data, restricted access control (only the data subject and authorised administrators), audit logging and isolation through database-level security policies. No system is infallible, but we work to minimise the risks. If a security incident occurs that may pose a significant risk or harm to you, we will notify the ANPD and the affected data subjects within the regulatory deadlines, as required by art. 48 of the LGPD."}]},{"title":"Your Rights","eyebrow":"DATA SUBJECT RIGHTS","sections":[{"title":"8. Your Rights","content":"Under the LGPD (art. 18), you may request: confirmation that we process your data and access to it; correction of incomplete or out-of-date data; anonymisation, blocking or deletion of unnecessary data; portability; deletion of data processed with your consent; information about who we share it with; information about the possibility of not consenting and the consequences; withdrawal of consent. You may also object to unlawful processing and request a review of decisions made solely by automated means (art. 20)."},{"title":"9. How to Exercise Your Rights","content":"The quickest way is directly in your account area, under \"Configurações → Privacidade & Dados\" (Settings → Privacy & Data), where you can:\n• \"Exportar os meus dados\" (Export my data) — immediately downloads a file with your personal data;\n• \"Excluir a minha conta\" (Delete my account) — starts anonymisation and closes access.\nAlternatively, write to privacidade@northwindy.com. We reply within the LGPD deadline: up to 15 days for full access to your data (art. 19, II)."},{"title":"10. Erasure and Anonymisation","content":"When you request erasure, your personal identification data is irreversibly anonymised and access to the account is closed immediately. Due to accounting and tax requirements, transaction records are kept without data that identifies you. The request is recorded in our data protection audit trail."}]},{"title":"Cookies & Metrics","eyebrow":"COOKIES","sections":[{"title":"11. Essential Cookies","content":"We use cookies that are strictly necessary for the Platform to work — for example, to keep you signed in. They do not require consent because they are essential to providing the service."},{"title":"12. Usage Metrics","content":"With your consent, we collect anonymous usage and performance metrics (Vercel Analytics and Speed Insights) to improve the experience. These metrics are not enabled until you accept, and they are not used to identify you individually."},{"title":"13. Consent Management","content":"On your first visit, we show a notice where you can choose \"Aceitar tudo\" (Accept all) or \"Apenas essenciais\" (Essential only). Your choice is stored on your device. You can change your choice at any time using the Cookie preferences link in the site footer."}]},{"title":"Contact & Changes","eyebrow":"CONTACT","sections":[{"title":"14. Data Protection Officer","content":"Our data protection officer is Andrey Kuster, who can be contacted at privacidade@northwindy.com to exercise your rights, ask questions or make complaints. You may also complain to the Brazilian National Data Protection Authority (ANPD) at gov.br/anpd."},{"title":"15. Changes to this Policy","content":"We may update this Privacy Policy to reflect legal or service changes. Relevant changes will be communicated through the Platform and/or by email. 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